Terms & Conditions

1. TERMS OF USE

This Website is created and operated by HSH BEAUTY. These are the terms of use (Terms of Use) for your use of services or features on the sites owned and controlled by HSH Beauty. In these Terms of Use, the words "we", "us" and "our" refer to HSH BEAUTY.  These Terms of Use, which include the privacy policy applies to the Website.

We encourage you to read our Terms and Conditions, and consult our Customer Service section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using and/ or purchasing something from this site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

2. CONTENT

HSH BEAUTY is either the owner or the licensed user of the copyright in the information and other content on this Website, accessible via this Website or sent to you as a result of you registering/ subscribing with this Website (Content).

You understand that your contents or materials sent to us through this Website including feedback data, questions, reviews, comments and suggestions (Feedback), will be deemed to be non-confidential. Except to the extent that any applicable legislation provides otherwise, and subject in all cases to the terms of our privacy policy. Beyond prevailing legislation, HSH BEAUTY has no obligation to modify, edit or delete any content supplied by customers, refuse to post or remove any content, in whole or in part, from any portion of HSH BEAUTY websites or social media platforms, at its sole discretion for any reason whatsoever, including, but not limited to, content that violates these terms and conditions or is otherwise objectionable.

In addition, HSH BEAUTY will be free to use any ideas, concepts to reproduce, exhibit, disclose, display, transform and distribute the Feedback without any limitation including developing, manufacturing and marketing products and services incorporating.

3. PROCESSING ORDER

You will receive an email acknowledging the details of your order once items have been placed. This email is not an acceptance of your order, just a confirmation that HSH BEAUTY has received it. Once your order has been dispatched we will send you another email with your order number and consignment information.

Orders are processed within 24 hours of receiving them. However, orders received during the weekend or on a New Zealand public holiday will be processed the following business day.

HSH BEAUTY will endeavour to deliver all orders made by you on the Website but reserves the right to refuse to deliver any products ordered for any reason, including without limitation, unavailability of stock or a decision by HSH Beauty to no longer sell a product.

All prices for products on the Website are NZD inclusive of GST. Customers outside of New Zealand will be liability for the payment of taxes and charges in their country.

4. DELIVERY

Please ensure that the delivery address you have entered with your order is correct. We cannot change the delivery address on the order once it has been dispatched. We will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Resending order to correct address will be at your own expense.

Our policy lasts within 14 days from the day of purchase. If 14 days have gone by since your purchase, we cannot offer you a refund, an exchange or a replacement for any missing item. In case of any item missing, we need to be notified within 14 days of not receiving the item. We will take the appropriate steps and lodge a lost claim with the courier company. Unfortunately, we cannot guarantee a refund or a replacement but may offer this at our discretion.

5. RETURN AND REFUND POLICY

Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or returns for change of mind or dislike of texture of a product after purchase, but we are able to provide you with an exchange, swap for faulty, broken or incorrect items subject to the following conditions:

Product(s) must be returned within 14 days of purchase with proof of purchase;

Product(s) must be unopened and unused with all original seals, labels and packaging attached.

Voucher, gift cards, sale, clearance and seconds items are not eligible for a refund.

You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

6. PRODUCT CONTENTS

The actual colours you see will depend on your monitor. We have used reasonable efforts to make sure that the Content is accurate as possible when describing our products on the Site (including the colours of items), complete and up to date. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, information, packaging or other content available on the Site are accurate, complete, reliable, current, or error-free.

7. PROMOTION – GIFT CARD

Promotion code (gift with purchase voucher)

Can not be applied to previously placed orders. Can not be used to purchase Gift certificate (card).

Promo code is only redeemable to registered account online at www.hshbeauty.com , promo code can not be used in combination with other discounts, coupons, reward points, vouchers, shipping specials or other promo codes.

Not transferable or redeemable for cash or credit. Promo codes may require a minimum purchase amount.

Certain products are excluded from promo codes. Contact our Sale or Customer Service Departments for further information at [email protected] or [email protected]

To apply a promo code, you must enter it prior to completing the order.

All Codes and Promotion subject to change and cancellation without notice.

May not be used on other sales, gift with purchase or other similar items.

Promo codes that offer a percent off may not be combined with another percent off promo codes.

Promo codes can not be redeem multi time, you should use all of the amount of the voucher value for one order only.

Code may expire on the specified expiration date, at any time. Lost or stolen code will not be replaced. We strongly suggest using your code PRIOR to the expiration date.

Gift card/ Gift voucher:

Gift card/ voucher can be used for gift with purchase promotion (in this case promo code can’t be applied).

Gift card can be used together with promo code on the same order.  

Gift card/ voucher: are treated like cash but can not redeemable for cash. Lost or stolen card will not be replaced or refunded.

Gift card/ voucher can not be cancelled. It will be expired 12 months from the date of issue. You should use all the remaining gift card value before the expiry date.

8. INTELLECTUAL PROPERTY

This Website content may be protected by copyright. Any information on this Website including (but not limited to) logos, texts, content, graphics, button icons, images, audio clips, data compilations, software, are property of HSH Beauty. Any reproduction, distribution, re-transmission, adaptation or modification of the Content, whether in electronic or hard copy form, in whole or in part, for any purpose without our express prior written consent is prohibited.

9. THIRD PARTY WEBSITES

HSH Beauty has no responsibility and assumes no liability for any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk.

10. YOUR OBLIGATIONS AND RESPONSIBILITIES

In the access or use of the Website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You shall act always in accordance with the law, custom and in good faith. It is strictly prohibited to use or contact this Website to disrupt or damage the Website, its contents or its security measures or to harass or disparage HSH Beauty or its products or services or personnel. No unsolicited email (spam) may be directed to or through this Website. Users may not use this Website in order to transmit, distribute, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is libellous, obscene, threatening, abusive or hateful. If you default negligently or wilful in any of the obligations set forth in these terms and conditions, you shall be liable for all the losses and damages that this may cause to HSH Beauty.

11. USER CONTENT, INCLUDING PRODUCT REVIEWS AND TESTIMONIALS

We reserve the right to use all user submitted content we receive in our marketing and promotional material, both on and offline.

Your submission of any such content confirms that you understand that this content may be used in a public context, either online and/or offline, and that HSH Beauty specifically may use, modify, edit or republish any such content submitted. While we endeavour not to significantly alter the meaning and intent of submitted content, we do sometimes edit it to condense, summarise, improve readability or comply with our regulatory obligations, and reserve the right to do so.

Beyond prevailing legislation, we have no obligation to screen or edit any content supplied by customers, but has the right to do so, and to modify, delete, refuse to post or remove any content, in whole or in part, from any portion of our website or social media platforms, at its sole discretion for any reason whatsoever, including, but not limited to, content that violates these terms and conditions or is otherwise objectionable.

You may not be permitted to edit or delete any content you have submitted, but can ask us for it to be removed from online publication, and we will remove it so long as it’s reasonably practicable for us to do so.

12. YOUR ACCOUNT – SUSPENSION AND TERMINATION

You may choose to register for an account on the Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information.

You receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us your withdrawal of such consent by emailing [email protected] to discontinue your use of this Site

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you discontinue using our site.

HSH Beauty reserves the right, without prior notice and in its sole and absolute discretion, to discontinue, suspend or terminate any service offered by or through this Website as well as this Website at any time if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in HSH Beauty best interests to do so.

13. FRAUD PROTECTION

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order of our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

14. DISCLAIMER

Our Sites provide general information about HSH Beauty and the products and services we offer. The information contained in the site has been prepared solely for the purpose of providing information about HSH Beauty. All included contents are provided on an “as is” basis without warranty.

We reserve the right to alter, suspend, add to, or discontinue the Sites and Services in whole or in part at any time for any reason, without notice or cost. The Sites may become unavailable due to maintenance or malfunction of computer equipment, servers, or other reasons. We assume no responsibility for your ability to obtain access to the Sites.

We take no responsibility and assume no liability for any User Content that you or any other user or third-party posts or transmits using our Products. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

HSH Beauty shall not be liable to you or any third parties for any direct, indirect, special consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from this site, your use or reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of the action.

15. WARRANTIES; LIMITATION OF LIABILITY; INDEMNIFICATION

The website is presented "as is." … we do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise (including negligence), but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

In no event HSH Beauty, our affiliates, officers, employees, suppliers, agents and licensors be liable for any loss, damages, claims, fines, penalties or costs, resulting from any third-party claim, action, or demand resulting from your (or anyone acting under your password and user name) use of the website, any User Content made available on the website or breach of these Terms and Conditions. resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tool, which may occur in connection with your use of the site, including during hyperlink to or from third party websites, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

You agree to defend, indemnify and hold us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, subsidiaries, interns and employees harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

16. APPLICABLE LAW

These Terms of Use are governed by and operated under New Zealand laws. You hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of the courts of New Zealand.

For any dispute you have, you agree to first contact us and attempt to resolve the dispute with us informally. If an informal resolution is not able to be reached, disputes shall be governed and construed in accordance with the laws of New Zealand. Both we and you hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. All dealings, correspondence and contacts between us shall be made or conducted in the English language.